Return Policy

At Sorbo Studios, we strive for your satisfaction with every purchase. If you find yourself needing to return an item, please review our return policy guidelines:

Return Eligibility:

We honor returns but do not facilitate exchanges.All return requests must be preapproved by the Sorbo Studios Team.To submit a return request, email [email protected] with the following details:Order numberFirst and last name on the orderShipping address

Timeframe:

Return requests must be made within 30 days of the purchase date.Returns requested beyond 60 days from the purchase date cannot be processed.

Non-Returnable Items:

The following items do not qualify for return:

Apparel

Autographed items

Tickets

"Pay It Forward" items

Items missing their original sealed packaging

Return Shipping:

Customers are responsible for covering the cost of return shipping.

Refund Process:

Once the returned item is received at our warehouse, it will be inspected.Refunds will be issued to the original payment method.Note: Shipping costs are non-refundable.

International Orders:

For international orders, the standard policy applies. Shipping, taxes, and duties fees are non-refundable.

Refund Timeline:

Refunds may take up to 7-10 business days to reflect on your bank or credit card statement due to varying processing times.

We appreciate your understanding and cooperation with our return policy. If you have further questions or concerns, feel free to contact us at [email protected]. Your satisfaction is important to us, and we’re here to assist you throughout the return process.